It’s a new era of personalized technology. We are used to opening our phones with our faces and fingerprints. We can even use voice recognition to open our cars. This kind of identity-recognition technology is called biometric technology and has big effects on healthcare.
Biometric technologies, such as fingerprint scanners, palm vein scanners, facial recognition, and iris scanners, have long had the potential to improve the identification of clients and staff. And biometrics can be used for more than just identifying people; it can be used to control the whole patient experience.
Here are 3 ways biometrics can help to improve hospital performance and, in turn, the patient experience:
- Fighting fraud.
- Cutting down on administrative tasks.
- Allowing people who don’t speak the exact language.
Biometrics fights fraud in healthcare.
Healthcare fraud is a big problem right now. Because of the growing number of cyber-attacks, the Department of Justice recently updated its antitrust enforcement to help deal with problems like healthcare fraud and false claims.
People can commit healthcare fraud by giving false information when they apply for programs or services, making fake prescription drugs or selling them, using transportation benefits for things that aren’t medically related, or lending or using someone else’s insurance card. By their very nature, biometrics can help cut down on healthcare fraud in a big way.
Fraudulent activities can hurt the short-term revenue of healthcare providers and their reputation with patients, hurting their long-term bottom line. Even though no system is perfect, biometric recognition is much better at determining who a patient is because it measures a unique physical trait instead of a piece of knowledge (passwords, social security numbers, PIN).
Biometric authentication can stop people from pretending to be other patients to get access to treatments and medicines. This would also help ensure that patients are who they say they are and that caregivers have the right medical and demographic information to work with.
This technology can be very important for those who give care. In hospitals, there are often restricted areas that can only be entered by people who have been given a key card. Unfortunately, if these key cards get lost or stolen, they can be very easy to break into, leading to serious problems that could cost someone their life.
In these situations, biometrics is the best choice because it is almost impossible to copy someone’s fingerprints or face to get into these restricted areas. And if there is any wrongdoing in the building, biometrics can quickly figure out who was there at the time and when they clocked in and out.
According to technology data from Definitive Healthcare, 355 facilities already have biometric security systems. This shows that there is much room for growth in this sector. Some of the big names in this technology right now are Imprivata, RightPatient, Confirmatory testing, and NEC Corporation of America.
Biometrics makes administrative tasks easier.
Hospitals and other healthcare settings need to find new patients and keep the ones they already have. The finest way to do this is to make the patient experience better. Shorter wait times, less paperwork, and easy scheduling are all important ways to improve your facility’s income and the performance of its providers.
This problem can be solved with the assistance of biometric technology, which can quickly identify and sign in patients. People no longer have to fill out paperwork, make appointments online, or fill out registration forms. With this simplified way of identifying patients, it can be easier to combine millions of medical files, diagnoses, tests, medicines, and treatments without making any mistakes or overlapping patient records.
Biometrics can help providers eliminate passwords, tokens, cards, passcodes, and PINs without risking the patient’s record. This type of easy sign-in can help care providers get the records they need immediately. This saves time and money, reduces paperwork mistakes, and makes it much easier for care providers to think.
Biometrics eliminates language barriers and improves telemedicine, EHR/EMR systems, and EHR/EMR systems.
In three ways, voice biometrics will be the key to improving hospital performance:
- For example, if there are problems with communication between healthcare workers and patients because of language barriers, biometrics could help a lot. For example, if a patient can’t talk about their illness or symptoms, a provider can listen to their voice, look at their records, and find out what’s wrong.
- Telemedicine has become a common way for people in rural or underserved areas to get better access to health care. Voice authentication can make logging into telemedicine portals easier and safer. It can also help doctors access a patient’s medical record quickly and safely.
- Improved EHR/EMR scribing: Voice recognition combined with artificial intelligence may soon become a common “background” technology during clinical encounters, acting as a scribe, medical record assistant, and possibly a tool to help make decisions. This kind of technology is still in the works, but when it’s done, it will make a big difference in how much a provider has to think and will improve the relationship between a clinician and a patient.
What happens next with biometrics?
For some, the idea of biometrics is scary. Hospitals and caregivers using biologically unique traits to identify patients? How would this be kept safe since it has such personal and sensitive information? Many think artificial intelligence or augmented intellect will be the main to get more people to use this technology.
When biometrics and AI are used together, the result is a hybrid technology that can recognize and recognize the patient in question and gain knowledge from user data built up over time, such as how the person walks, acts, talks, etc. This accuracy would’ve been second to none and would make it much harder for people to cheat the system.